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Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?
(Elservier, 2022)Compassion fatigue, which results from empathy, is associated with many negative consequences. However, limited attention has been devoted to the compassion fatigue of employees in the tourism and hospitality sector, p ... -
On the challenges of making a sustainable kitchen: experimenting with sustainable food principles for restaurants
(The Authors, 2020)Concerns with the sustainability of food have moved from the margins of the gastronomy world to a much more central stage, mirroring a growing concern by citizens around food origins, carbon footprint and social practices ... -
A reflection on the story, current positioning, offerings and the darker side of the luxury gastronomy book, the Michelin Guide
(The Authors, 2021)This article gives some personal reflections on the luxury status of the most famous gastronomic bible — The Michelin Guide. The question being addressed — Is the Guide still considered a luxurious commodity? By using ... -
Local food consumption and practice theory: A case study on guests’ motivations and understanding
(2021)This study explores the relationship between guests’ perceptions of local food and the motivations leading to its consumption at restaurants. Applying practice theory to consumption studies, the research draws on the ... -
Sexual harassment as perceived and experienced by male and female restaurant employees
(The Authors, 2021)The purpose of this study was to gain knowledge about sexual harassment as perceived and experienced by male and female restaurant employees. The research was carried out by using an online survey and five interviews. The ...