Duyệt 10. Hotel - Restaurant theo Chủ đề "Customer services"

Đang hiển thị mục 1-6 trong tổng 6

    • Guest service in the hospitality industry 

      Bagdan, Paul (Kendall Hunt Publishing Company, 2019)
      The hospitality industry is a service industry that requires a unique blend of procedure, technique, and skill combined with the human element that is key to delivering quality guest service. It is both a science and an ...

    • Guest service in the hospitality industry 

      Bagdan, Paul J. (Wiley, 2013)
      "This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts ...

    • Managing quality service in hospitality : how organizations achieve excellence in the guest experience 

      Ford, Robert C.; Sturman, Michael C.; Heaton, Cherrill P. (Cengage Learning, 2012)
      This book fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest ...

    • Managing the guest experience in hospitality 

      Ford, Robert C.; Heaton, Cherrill P. (Delmar/Thomson Learning, 2000)
      This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ...

    • The importance of the first impression in hotel customer service 

      Högnäs, Sandra ([VASA YRKESHÖGSKOLA], 2015)

    • The practical guide to achieving customer satisfaction in events and hotels 

      Berners, Philip; Martin, Adrian (Routledge, 2023)
      "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service ...