Now showing items 1-20 of 129

    • 50 proven ways to build restaurant sales & profit 

      Marvin, William R. (edit) (Hospitality Masters Press, 1997)
    • Managing facilities 

      Jones, Christine; Jowett, Valerie (Butterworth-Heinemann is an imprint of Elsevier, 1998)
      Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic ...
    • Managing the guest experience in hospitality 

      Ford, Robert C.; Heaton, Cherrill P. (Delmar/Thomson Learning, 2000)
      This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ...
    • Hospitality retail management : a unit manager's guide 

      Lashley, Conrad (Buttem-orth-Heinemann, 2000)
      This book provides students and managers with a practical guide to managing units in hospitality retail organizations. It shows managers and students how competitive advantage can be gained by adopting management techniques ...
    • Hotel design, planning, and development 

      Rutes, Walter A.; Penner, Richard H.; Adams, Lawrence (W.W. Norton, 2001)
      The book discusses the latest trends from guestrooms perched atop ultra-tall mixed-use towers to lavish desert villas shaded by high-rise structures to exotically themed resorts rising out of pristine tropical island waters. ...
    • Hospitality sales and promotion : strategies for success 

      Taylor, Derek (Butterworth-Heinemann, 2001)
      This book is the essential guide for every manager in the hospitality industry wanting to achieve maximum profits from their sales promotions. Practical and down-to-earth, this guide discovers: who is your customer? market ...
    • Hospitality management and organizational behavior 

      Mullins, Laurie J. (Pearson, 2001)
    • Accommodation services 

      O'Shannessy, Vivienne; Haby, Sheryl; Richmond, Pania (Pearson, 2001)
      Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, ...
    • Financial management for hospitality decision makers 

      Guilding, Chris (Butterworth-Heinemann, 2002)
      Highly practical in its scope and approach, this book: Outlines the procedure and purpose behind various financial activities - including budgeting, year-end financial statement analysis, double-entry accounting, managing ...
    • Hotel/restaurant management career starter 

      Starkey, Lauren (LearningExpress, LLC., 2002)
      You'll learn what hotel and restaurant managers do, where they work, and what makes them successful. Also included are hiring trends and current salary information, sample job descriptions, and advice from current hotel ...
    • Economics of hotel management 

      Sheela, A. M. (New Age International (P) Ltd., 2002)
      This book explains the basic principles of economics and highlights the application of these principles to hotel management. the efficacy of economic principles at both the micro and macro levels in the hotel industry is ...
    • Marketing hospitality 

      Hsu, Cathy H. C.; Powers, Thomas F. (John Wiley & Sons, Inc., 2002)
      Combining marketing theory with a strong practical emphasis on industry applications, this book offers superior coverage of marketing as an integral part of operations, especially at the unit level. Beginning with an ...
    • Hospitality management accounting 

      Jagels, Martin; Coltman, Michael M. (John Wiley & Sons, Inc., 2004)
    • Developing hospitality properties and facilities 

      Ransley, Josef (editor); Ingram, Hadyn (editor) (Elsevier, 2004)
      Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, ...
    • Hospitality marketing : an introduction 

      Bowie, David; Buttle, Francis (Elsevier, 2004)
      This book takes a unique approach to outlining marketing processes in the hospitality industry. Ideal for those new to the topic of marketing, this text contextualises the subject for the hospitality sector. It discusses ...
    • Advances in hospitality and leisure. Volume 1 

      Chen, Josep S. (editor) (Elsevier, 2004)
      This book delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure, and tourism. It provides a platform to galvanize thoughts on contemporary issues and emerging trends essential ...
    • Hospitality sales : selling smarter 

      Siguaw, Judy A.; Bojanic, David C. (Thomson Delmar Learning, 2004)
      This concise handbook addresses the processes of selling in the Hospitality Market. More and more, the act of selling is recognized as a function that is separate from and just as important as the function of marketing in ...
    • Human resource management in the hospitality industry : an introductory guide 

      Boella, Michael J.; Goss-Turner, Steven (Elsevier Ltd, 2005)
      Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides ...
    • Accounting and financial analysis in the hospitality industry 

      Hales, Jon A. (Butterworth–Heinemann, 2005)
      This textbook should provide hospitality managers the knowledge and experience to be comfortable in using numbers to operate their departments. This includes developing the ability to perform all accounting and financial ...
    • Histories of tourism : representation, identity and conflict 

      Walton, John K. (edit) (Channel View Publications, 2005)
      This collection of essays presents develops the historical dimension to tourism studies through thematic case studies. The editor's introduction argues for the importance of a closer relationship between history and tourism ...