10. Hotel - Restaurant: Tài liệu gửi gần đây

Đang hiển thị mục 86-90 trong tổng 129

    • Managing the guest experience in hospitality 

      Ford, Robert C.; Heaton, Cherrill P. (Delmar/Thomson Learning, 2000)
      This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ...

    • Accounting and financial analysis in the hospitality industry 

      Hales, Jon A. (Butterworth–Heinemann, 2005)
      This textbook should provide hospitality managers the knowledge and experience to be comfortable in using numbers to operate their departments. This includes developing the ability to perform all accounting and financial ...

    • Textbook of hotel housekeeping management and operations 

      Andrews, Sudhir (Tata McGraw-Hill, 2008)

    • Good housekeeping practices in hotels 

      Regional Activity Centre for Cleaner Production (RAC/CP) (Regional Activity Centre for Cleaner Production (RAC/CP), 2006)

    • Supervision in the hospitality industry : applied human resources 

      Miller, Jack E.; Walker, John R.; Drummond, Karen E. (John Wiley & Sons, Inc., 2007)
      This book provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations ...