Browsing 10. Hotel - Restaurant by Author "Sturman, Michael C."
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Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Ford, Robert C.; Sturman, Michael C.; Heaton, Cherrill P. (Cengage Learning, 2012)This book fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest ...