Quản trị Khách sạn: Tài liệu gửi gần đây
Đang hiển thị mục 16-20 trong tổng 133
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Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes
(Elservier, 2021)In this study, we examine how the high-performance work system (HPWS) can be used to promote positive employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we suggest ... -
Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings
(Elservier, 2021)Advances in peer-to-peer sharing, made popular by platforms like Airbnb, have altered previous conceptuali zations of the lodging hospitality product. This study performs semantic and tonal analyses on a large-scale dataset ... -
The bright side of work-related deviant behavior for hotel employees themselves: Impacts on recovery level and work engagement
(Elservier, 2021)This study examines the immediate positive benefits of work-related deviant behavior on hotel employees’ re covery level and work engagement leveraging conservation of resources (COR) theory as an overarching framework. ... -
Top management green commitment and green intellectual capital as enablers of hotel environmental performance: The mediating role of green human resource management
(Elservier, 2022)The importance of hotel environmental performance has been acknowledged by scholars. However, the factors that drive hotel environmental performance have not been thoroughly investigated. To address this gap, and drawing ... -
Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
(Elservier, 2022)Although data breaches have become increasingly common, few studies have examined data breach recovery. Thus, this study aims to examine when (i.e., reactive versus passive) and how (i.e., public versus private) to conduct ...