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Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
(Elservier, 2024)Despite the growing efforts devoted to exploring humor, the extant humor literature neglects the impact of employee sense of humor in the workplace, especially in the hospitality industry, an important yet understudied context. ... -
Effects of resource orchestration, strategic information exchange capabilities, and digital orientation on innovation and performance of hotel supply chains
(Elservier, 2024)Supply chain (SC) innovation has become a competitive source for hotels to enhance performance in the tur bulent business environment. Drawing on the resource orchestration (RO) and information sharing (IS) theories, we ... -
To tip or not to tip? Explaining tipping behavior in restaurants with service-inclusive pricing
(Elservier, 2024)Tipping behavior is a vital way for waiting staff to enhance their wages, and for managers to monitor guest satisfaction. Despite its importance, there is not yet an established consensus on reasons why people tip. Our ... -
Augmented and virtual reality in hotels: Impact on tourist satisfaction and intention to stay and return
(Elservier, 2024)Augmented reality (AR) and virtual reality (VR) have emerged as transformative technologies, revolutionizing the way tourists engage with hospitality service providers. A prime application is facilitating hotel ... -
Spotlight on fraud risk in hospitality a systematic literature review
(Elservier, 2024)This is the first systematic review of fraud in the hospitality sector to provide a holistic view of this crime, identify literature gaps, and suggest new directions for future research. The paper identifies six main ...