Quản trị Khách sạn
Browse by
Recent Submissions
-
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
(Elservier, 2020)Prior research has illustrated the antecedents of customer-oriented constructive deviance. However, research on their consequences has been limited. To clarify the relationship between customer-oriented constructive ... -
The interplay between socioemotional wealth and family firm psychological capital in influencing firm performance in hospitality and tourism
(Elservier, 2020)The purpose of this study is to examine the impact of family firm specific non-financial dynamics [socioemotional wealth (SEW) and family firm psychological capital (FFPsyCap)] on firm performance. We develop a model of ... -
Representation of women managers in hospitality and tourism: a content analysis of related magazine articles
(Emerald Publishing Limited, 2020)Purpose – This study aims to investigate the representation of women managers through a content analysis of related magazine articles within the hospitality industry in the Maldives. Evidence suggests an increase in ... -
Are internship programs encouraging or discouraging? - A viewpoint of tourism and hospitality students in Turkey
(Elservier, 2014)This studyaimstoexploretheviewsoftourismandhospitalitystudents’ of summer internship programstheyparticipate.Theresultsofthesurveyreceivedfrom603students across Turkeyrevealthataftertheirinternshipexperiencesalmost18.3 ... -
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
(Elservier, 2020)While the large-scale harvesting of consumer data is a common practice in the hospitality and tourism industries, the seemingly unassailable right of companies to collect and share consumer data is not without critics. ...