Quản trị Khách sạn: Tài liệu gửi gần đây
Đang hiển thị mục 11-15 trong tổng 145
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Determining directions of service quality management using online review mining with interpretable machine learning
(Elservier, 2024)Determining the importance values of service features is necessary to prioritize the points in service quality management and improvement. Existing studies have used linearly additive relationship models to estimate service ... -
Resource sharing with local partners: How do hotels benefit?
(Elservier, 2024)In tourism, resource sharing with local partners is becoming increasingly important as cooperative efforts are seen as specific modes for hotels to reduce shortages of information, technology, or market-related ... -
Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
(Elservier, 2024)Despite the growing efforts devoted to exploring humor, the extant humor literature neglects the impact of employee sense of humor in the workplace, especially in the hospitality industry, an important yet understudied context. ... -
Effects of resource orchestration, strategic information exchange capabilities, and digital orientation on innovation and performance of hotel supply chains
(Elservier, 2024)Supply chain (SC) innovation has become a competitive source for hotels to enhance performance in the tur bulent business environment. Drawing on the resource orchestration (RO) and information sharing (IS) theories, we ... -
To tip or not to tip? Explaining tipping behavior in restaurants with service-inclusive pricing
(Elservier, 2024)Tipping behavior is a vital way for waiting staff to enhance their wages, and for managers to monitor guest satisfaction. Despite its importance, there is not yet an established consensus on reasons why people tip. Our ...