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    • Purchasing : selection and procurement for the hospitality industry 

      Feinstein, Andrew Hale; Stefanelli, John M. (John Wiley & Sons, Inc., 2008)
      The 7th edition of this classic book features: In-depth coverage throughout of the latest purchasing technology applications The most current standards and trends in all areas of purchasing: food, furniture, fixtures, and ...
    • Purchasing : selection and procurement for the hospitality industry 

      Feinstein, Andrew Hale; Hertzman, Jean; Stefanelli, John M. (John Wiley & Sons, Inc., 2017)
      This book is a learning-centered text that includes several pedagogical enhancements to help the student quickly acquire and retain important information. It is written for those who will be involved with some phase of ...
    • Revenue management for the hospitality industry 

      Hayes, David K.; Miller, Allisha A. (Wiley, 2011)
      This is the first book that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue ...
    • Managing the guest experience in hospitality 

      Ford, Robert C.; Heaton, Cherrill P. (Delmar/Thomson Learning, 2000)
      This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ...
    • Accounting and financial analysis in the hospitality industry 

      Hales, Jon A. (Butterworth–Heinemann, 2005)
      This textbook should provide hospitality managers the knowledge and experience to be comfortable in using numbers to operate their departments. This includes developing the ability to perform all accounting and financial ...