Browsing Bộ môn Quản trị khách sạn & nhà hàng by Issue Date
Now showing items 1-20 of 61
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Introduction to food and beverage service
(Pearson, 1994) -
Managing facilities
(Butterworth-Heinemann is an imprint of Elsevier, 1998)Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic ... -
Managing the guest experience in hospitality
(Delmar/Thomson Learning, 2000)This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ... -
Accommodation services
(Pearson, 2001)Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, ... -
Hospitality management accounting
(John Wiley & Sons, Inc., 2004) -
Developing hospitality properties and facilities
(Elsevier, 2004)Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, ... -
Accounting and financial analysis in the hospitality industry
(Butterworth–Heinemann, 2005)This textbook should provide hospitality managers the knowledge and experience to be comfortable in using numbers to operate their departments. This includes developing the ability to perform all accounting and financial ... -
At your service : a hands-on guide to the professional dining room
(Wiley, 2005)The book includes: Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurants; Sidebars and real-life anecdotes from industry professionals to reinforce the ... -
Entrepreneurship in the hospitality, tourism and leisure industries
(Butterworth-Heinemann is an imprint of Elsevier, 2006)This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves. The ... -
Good housekeeping practices in hotels
(Regional Activity Centre for Cleaner Production (RAC/CP), 2006) -
Tiêu chuẩn kỹ năng nghề du lịch Việt Nam - Nghiệp vụ buồng : trình độ cơ bản
(Tổng cục Du lịch Việt Nam, 2007) -
Tiêu chuẩn kỹ năng nghề du lịch Việt Nam - Nghiệp vụ lễ tân : trình độ cơ bản
(Tổng cục Du lịch Việt Nam, 2007) -
Hotel management and operations
(John Wiley & Sons, Inc., 2007)This book helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing ... -
Supervision in the hospitality industry : applied human resources
(John Wiley & Sons, Inc., 2007)This book provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations ... -
Hospitality management accounting
(Wiley, 2007)The success of every business in the hospitality industry depends on maximizing revenues and minimizing costs. This Ninth Edition continues its time-tested presentation of fundamental concepts and analytical techniques ... -
The bar & beverage book
(Wiley, 2007)This revised 4th edition of The Bar and Beverage Book has the most up-to-date material you need for managing a beverage operation, including bar equipment, sanitation and bar setup, inventory control, and the importance ... -
Tiêu chuẩn kỹ năng nghề du lịch Việt Nam - Nghiệp vụ nhà hàng : trình độ cơ bản
(Tổng cục Du lịch Việt Nam, 2008) -
Professional management of housekeeping operations
(John Wiley & Sons, Inc., 2008)This book is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, ... -
Resorts : management and operation
(John Wiley & Sons, Inc., 2008)This book covers both new trends, like the increasing popularity of timeshares and cruise ships, and tried-and-true businesses like ski areas, golf resorts, spas, and casinos. The book provides a comprehensive look at how ... -
Purchasing : selection and procurement for the hospitality industry
(John Wiley & Sons, Inc., 2008)The 7th edition of this classic book features: In-depth coverage throughout of the latest purchasing technology applications The most current standards and trends in all areas of purchasing: food, furniture, fixtures, and ...
