This book provides students and managers with a practical guide to managing units in hospitality retail organizations. It shows managers and students how competitive advantage can be gained by adopting management techniques ...

This book is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualizing strategic management for hospitality ...

"This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts ...