10. Hotel - Restaurant: Recent submissions

Now showing items 71-75 of 129

    • The growth strategies of hotel chains : best business practices by leading companies 

      Cunill, Onofre Martorell (Haworth Hospitality Press, 2006)
      This book presents a balanced overview of the theory and practice of hotel chains’ growth strategies. It explains in-depth how and why the largest worldwide hotel chains achieved dominant international status and shows how ...

    • Accommodation services 

      O'Shannessy, Vivienne; Haby, Sheryl; Richmond, Pania (Pearson, 2001)
      Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, ...

    • Guest service in the hospitality industry 

      Bagdan, Paul (Kendall Hunt Publishing Company, 2019)
      The hospitality industry is a service industry that requires a unique blend of procedure, technique, and skill combined with the human element that is key to delivering quality guest service. It is both a science and an ...

    • Human resource management in the hospitality industry : an introductory guide 

      Boella, Michael J.; Goss-Turner, Steven (Elsevier Ltd, 2005)
      Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides ...

    • Marketing hospitality 

      Hsu, Cathy H. C.; Powers, Thomas F. (John Wiley & Sons, Inc., 2002)
      Combining marketing theory with a strong practical emphasis on industry applications, this book offers superior coverage of marketing as an integral part of operations, especially at the unit level. Beginning with an ...