10. Hotel - Restaurant: Recent submissions

Now showing items 121-125 of 129

    • Hospitality retail management : a unit manager's guide 

      Lashley, Conrad (Buttem-orth-Heinemann, 2000)
      This book provides students and managers with a practical guide to managing units in hospitality retail organizations. It shows managers and students how competitive advantage can be gained by adopting management techniques ...

    • The importance of the first impression in hotel customer service 

      Högnäs, Sandra ([VASA YRKESHÖGSKOLA], 2015)

    • Strategic management for hospitality and tourism 

      Okumus, Fevzi; Altinay, Levent; Chathoth, Prakash (Butterworth-Heinemann, 2010)
      This book is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualizing strategic management for hospitality ...

    • The practical guide to achieving customer satisfaction in events and hotels 

      Berners, Philip; Martin, Adrian (Routledge, 2023)
      "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service ...

    • Guest service in the hospitality industry 

      Bagdan, Paul J. (Wiley, 2013)
      "This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts ...