Đang hiển thị mục 107-126 trong tổng 128

    • Siebel hospitality guide 

      ORACLE (ORACLE, 2006)
    • Social media marketing in tourism and hospitality 

      Minazzi, Roberta (Springer, 2015)
      This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side. It offers a combination of theory and practice, with discussion ...
    • Strategic management for hospitality and tourism 

      Okumus, Fevzi; Altinay, Levent; Chathoth, Prakash (Butterworth-Heinemann, 2010)
      This book is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualizing strategic management for hospitality ...
    • Supervision in the hospitality industry 

      Walker, John R.; Miller, Jack E. (Wiley, 2017)
      This book focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of ...
    • Supervision in the hospitality industry : applied human resources 

      Miller, Jack E.; Walker, John R.; Drummond, Karen E. (John Wiley & Sons, Inc., 2007)
      This book provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations ...
    • Supervision in the hospitality industry : leading human resources 

      Walker, John R.; Miller, Jack E. (John Wiley & Sons, Inc., 2010)
      This book is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about ...
    • Sustainability in the hospitality industry : principles of sustainable operations 

      Sloan, Philip; Legrand, Willy; Chen, Joseph S. (Butterworth-Heinemann, 2009)
    • Textbook of hotel housekeeping management and operations 

      Andrews, Sudhir (Tata McGraw-Hill, 2008)
    • The advanced art of baking & pastry 

      Chlebana, R. Andrew (Wiley, 2018)
      The main goal of this book is to present the right balance of topics and depth of coverage, encompassing items produced in the bakeshop, including breads, Viennoiserie, creams, pies, tarts, cakes, and decorative work in a ...
    • The bar & beverage book 

      Katsigris, Costas; Thomas, Chris (Wiley, 2007)
      This revised 4th edition of The Bar and Beverage Book has the most up-to-date material you need for managing a beverage operation, including bar equipment, sanitation and bar setup, inventory control, and the importance ...
    • The bar and beverage book 

      Katsigris, Costas; Thomas, Chris (Wiley, 2012)
      This book explains how to manage the beverage option of a restaurant, bar, hotel, country club--any place that serves beverages to customers. It provides readers with the history of the beverage industry and appreciation ...
    • The growth strategies of hotel chains : best business practices by leading companies 

      Cunill, Onofre Martorell (Haworth Hospitality Press, 2006)
      This book presents a balanced overview of the theory and practice of hotel chains’ growth strategies. It explains in-depth how and why the largest worldwide hotel chains achieved dominant international status and shows how ...
    • The heart of hospitality : great hotel and restaurant leaders share their secrets 

      Solomon, Micah (SelectBooks, Inc., 2016)
      "Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, ...
    • The importance of the first impression in hotel customer service 

      Högnäs, Sandra ([VASA YRKESHÖGSKOLA], 2015)
    • The practical guide to achieving customer satisfaction in events and hotels 

      Berners, Philip; Martin, Adrian (Routledge, 2023)
      "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service ...
    • The restaurant : from concept to operation 

      Walker, John R. (John Wiley & Sons, Inc., 2014)
      This book takes the reader from the initial idea to the grand opening. It features comprehensive, applications-based coverage of all aspects of developing, opening, and running a restaurant. This includes topics such as ...
    • The restaurant manager's handbook : how to set up, operate, and manage a financially successful food service operation 

      Brown, Douglas Robert (Atlantic Publishing, 2007)
      Now in the 4th completely revised edition, nine new chapters detail restaurant layout, new equipment, principles for creating a safer work environment, and new effective techniques to interview, hire, train, and manage ...
    • The Routledge handbook of halal hospitality and Islamic tourism 

      Hall, Colin Michael (editor); Prayag, Girish (editor) (Routledge, 2020)
      The Routledge Handbook of Halal Hospitality and Islamic Tourism provides a greater understanding of the current debates associated with Islamic tourism and halal hospitality in the context of businesses, communities, ...
    • The Routledge handbook of hospitality marketing 

      Gursoy, Dogan (editor) (Routledge, 2018)
      This handbook analyzes the main issues in the field of hospitality marketing by focusing on past, present and future challenges and trends from a multidisciplinary global perspective. The book uniquely combines both ...
    • Theory and practice in hospitality and tourism research 

      Radzi, Salleh Mohd (editor); Sumarjan, Norzuwana (editor); Chik, Chemah Tamby (editor) (CRC Press, 2015)
      This book includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including:- Hospitality management- ...