Quản trị Khách sạn: Tài liệu gửi gần đây
Đang hiển thị mục 26-30 trong tổng 145
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Nonverbal communication in hotels as a medium of experience co-creation
(Elservier, 2021)Although the Service-Dominant Logic literature hinted on the importance of nonverbal language for value cocreation, nonverbal communication as an experience co-creation component has not been explicitly addressed in either ... -
Towards a lifestyle experience: A phenomenological conceptualization and scale development in the hotel context
(Elservier, 2021)The topic of lifestyle has attracted interest both in service providers and marketing researchers. To better un derstand lifestyle experience, study 1 adopts a phenomenological approach to conceptualize lifestyle experience ... -
Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes
(Elservier, 2021)In this study, we examine how the high-performance work system (HPWS) can be used to promote positive employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we suggest ... -
Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings
(Elservier, 2021)Advances in peer-to-peer sharing, made popular by platforms like Airbnb, have altered previous conceptuali zations of the lodging hospitality product. This study performs semantic and tonal analyses on a large-scale dataset ... -
The bright side of work-related deviant behavior for hotel employees themselves: Impacts on recovery level and work engagement
(Elservier, 2021)This study examines the immediate positive benefits of work-related deviant behavior on hotel employees’ re covery level and work engagement leveraging conservation of resources (COR) theory as an overarching framework. ...