Quản trị Khách sạn: Recent submissions
Now showing items 26-30 of 133
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Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
(Elservier, 2022)Taking appropriate strategies in response to the COVID-19 crisis has presented significant challenges to the hospitality industry. Based on situational crisis communication theory (SCCT), this study aims to examine how the ... -
Topic-based engagement analysis: Focusing on hotel industry Twitter accounts
(Elservier, 2025)In a social-media context, brands need to understand how to frame their messages, so that a topic can be quickly recognized, promoting higher levels of user engagement. However, knowledge about the link between content type ... -
“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry
(Elservier, 2024)This work is a first attempt to explain the phenomenon of customer threats and identify the individual and situational factors that drive this phenomenon in tourism and hospitality. Towards this goal, one qualitative ... -
Is the Turkish tourism industry ready for a disabled customer’s market? The views of hotel and travel agency managers
(Elservier, 2008)The purpose of this study was to assess the ability of the Turkish tourism industry to meet the needs of disabled people by surveying the views of hotel and travel agency managers in Turkey. To achieve the aim of the study, ...