Browsing Quản trị Khách sạn by Title
Now showing items 1-20 of 145
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A bibliometric overview of the Journal of Hospitality and Tourism Management: Research contributions and influence
(Elservier, 2021)The Journal of Hospitality and Tourism Management (JHTM) has been growing from strength to strength, and it is currently widely recognized as one of the top ranked journals in its own field. This study represents a ... -
A literature review of implementing virtual reality in hospitality education
(The Authors, 2023)This article provides a systematic view of the published research topics relevant to an understanding of using virtual reality (VR) in hospitality education. The structure of the literature review is based on the PRISMA ... -
“A Study on the Benefits of Sustainable Management Practices and its Association with Talent Retention in Star Category Hotels”
(2021)Sustainable management encompasses ideas from sustainability and synthesizes them with the concepts of management. This paper focuses on studying the benefits related to sustainable management practices that are adopted ... -
A systematic review of virtual reality in tourism and hospitality: The known and the paths to follow
(Elservier, 2024)Virtual reality is currently used to enhance travelers’ experience, providing destinations, attractions, and businesses with additional marketing tools, reshaping consumer experiences, and generating a new model of ... -
An Importance Performance Analysis of smartphone applications for hotel chains
(Elservier, 2016)The proliferation of smartphone ownership and mobile travel bookings has persuaded hoteliers to develop mobile strategies and develop applications (apps). To investigate the customer perception of these apps, a two-stage ... -
Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
(Elservier, 2024)Despite the growing efforts devoted to exploring humor, the extant humor literature neglects the impact of employee sense of humor in the workplace, especially in the hospitality industry, an important yet understudied context. ... -
Are internship programs encouraging or discouraging? - A viewpoint of tourism and hospitality students in Turkey
(Elservier, 2014)This studyaimstoexploretheviewsoftourismandhospitalitystudents’ of summer internship programstheyparticipate.Theresultsofthesurveyreceivedfrom603students across Turkeyrevealthataftertheirinternshipexperiencesalmost18.3 ... -
Augmented and virtual reality in hotels: Impact on tourist satisfaction and intention to stay and return
(Elservier, 2024)Augmented reality (AR) and virtual reality (VR) have emerged as transformative technologies, revolutionizing the way tourists engage with hospitality service providers. A prime application is facilitating hotel ... -
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels
(The Author(s), 2023)Commercial real estate (CRE) investment involves risk, and hotels are perceived as the riskiest CRE assets because of the high turnover of guest room occupants and are the most operation-intensive of all types of CRE ... -
Beyond the 90 minutes: football, tourism and hospitality
(The Authors, 2023)This study is the first in a series looking at professional sports franchises and their forays into the realms of hospitality, leisure and tourism. It focuses on the city of Leeuwarden in the north of The Netherlands and ... -
Big Data in Hotel Revenue Management: Exploring Cancellation Drivers to Gain Insights Into Booking Cancellation Behavior
(The Author(s), 2019)In the hospitality industry, demand forecast accuracy is highly impacted by booking cancellations, which makes demandmanagement decisions difficult and risky. In attempting to minimize losses, hotels tend to implement ... -
Co-branding hotel owners and operators to increase willingness to pay
(The Authors, 2022)Although hotel brands are well established in the industry, customers have not been educated about the different kinds of properties, nor has hotel structure been utilised as a functional marketing tool. Drawing on previous ... -
Collaborative Operations of Hospitality In-dustry during COVID-19 Lockdown and Strategic Approach with reference to Bangalore, India
(2021)The outbreak of COVID-19 has brought the entire world to a massive crisis of human illness, fatality, insecurity in family, business instability, and the downfall of the econ-omy, resulting in a huge number of job losses ... -
Contemporary dining room professionals: towards a “hip” style of hospitality identity
(The Authors, 2023)Interest in having an occupation that connects with consumption practices of taste has increased in the contemporary creative economy. In addition, the restaurant scene in Sweden as well as globally has recently been ... -
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
(Elservier, 2020)While the large-scale harvesting of consumer data is a common practice in the hospitality and tourism industries, the seemingly unassailable right of companies to collect and share consumer data is not without critics. ... -
Cooperation and competition between online travel agencies and hotels
(Elservier, 2019)With the advent of O2O (online to offline) mode, Online Travel Agency (OTA) websites help to introduce new customers to hotels. However, since OTAs charge a hefty commission, hotel managers hope returning customers can ... -
Coopetition with platforms: Balancing the interplay of cooperation and competition in hospitality
(Elservier, 2022)Coopetition—a blend of cooperation and competition—is vital for ensuring hotels work successfully with plat forms. Platforms are digital hubs that enable vast numbers of hotels and customers to engage with one ... -
Coping with Covid – 19 in New Normal – Influence of Management Measures of Employee Wellbeing in Hotels
(2021)The hospitality industry is a place where there is high interaction among guests and employees. The employee should comply with protective measures against COVID-19. The management team should develop standards for employee ... -
Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally
(Elservier, 2017)A reliable and secure Internet connection may represent the only viable solution for international travelers to complete communication tasks in hotels (e.g., talking with loved ones at home, engaging in work-related ... -
Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings
(Elservier, 2021)Advances in peer-to-peer sharing, made popular by platforms like Airbnb, have altered previous conceptuali zations of the lodging hospitality product. This study performs semantic and tonal analyses on a large-scale dataset ...
