Effects of resource orchestration, strategic information exchange capabilities, and digital orientation on innovation and performance of hotel supply chains
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Date
2024
Journal Title
Journal ISSN
Volume Title
Publisher
Elservier
Abstract
Supply chain (SC) innovation has become a competitive source for hotels to enhance performance in the tur
bulent business environment. Drawing on the resource orchestration (RO) and information sharing (IS) theories,
we propose an integrated theoretical framework delineating how strategic information exchange (SIE) and RO
capabilities and digital orientation of a hotel foster innovation and enhance the performance of its SC. Based on
PLS-SEM analysis of data collected from 281 hotels in the United Arab Emirates, our findings indicate that RO
and SIE capabilities of hotels influence the performance of SCs, whereas SC innovation mediates the said re
lationships. However, contrary to the expectations, digital orientation did not moderate the relationships be
tween RO and SIE capabilities and SC innovation of hotels.
Description
International Journal of Hospitality Management 117 (2024) 103645
Keywords
Resource orchestration capability; Digital orientation; Strategic information exchange capability; Supply chain innovation