How to make the work-family balance a reality among frontline hotel employees? The effect of family supportive supervisor behaviors
No Thumbnail Available
Date
2024
Journal Title
Journal ISSN
Volume Title
Publisher
Elservier
Abstract
This study explored strategies that can effectively support frontline hospitality employees in making work-family
balance (WFB) a reality. Building on the conservation of resources theory, we empirically demonstrated the
significance that family supportive supervisor behaviors (FSSB) exhibits in enhancing WFB among frontline
hospitality employees. Consequently, this improvement in WFB positively impacts both family performance and
service performance. Moreover, our findings provided confirmation that family centrality enhances both the
direct influence that FSSB exhibits on WFB and its indirect influence on employee outcomes related to family and
service.
Description
International Journal of Hospitality Management 120 (2024) 103746
Keywords
Family supportive supervisor behaviors; Work-family balance; Family performance; Service performance; Family centrality