The art of client service : the classic guide

dc.contributor.author	Solomon, Robert
dc.date.issued	2016
dc.identifier.isbn	9781119227939
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/9154
dc.description	xxv, 262 p. : ill.
dc.description.abstract	Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.
dc.language.iso	en
dc.publisher	Wiley
dc.subject	Marketing
dc.subject.other	Advertising
dc.subject.other	Customer relations
dc.title	The art of client service : the classic guide
dc.type	Book
dc.description.version	3rd edition