Đang hiển thị mục 28-47 trong tổng 61

    • Managing facilities 

      Jones, Christine; Jowett, Valerie (Butterworth-Heinemann is an imprint of Elsevier, 1998)
      Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic ...
    • Managing the guest experience in hospitality 

      Ford, Robert C.; Heaton, Cherrill P. (Delmar/Thomson Learning, 2000)
      This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ...
    • Negotiating sales 

      MTD Training (MTD Training & Ventus Publishing ApS, 2010)
    • Operations management 

      Slack, Nigel; Chambers, Stuart; Johnston, Robert (Prentice Hall, 2010)
      This book provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic ...
    • Principles of food, beverage, and labor cost controls 

      Dittmer, Paul R.; Keefe, J. Desmond (John Wiley & Sons, Inc., 2009)
    • Principles of hotel management 

      Kainthola, V. Prakesh (Global Media, 2009)
      Many an aspect need be taken into account for managing a hotel. In every Industry, particularly in hotel industry, consumer satisfaction is the foremost and decisive factor in its success. The people at the helm of affairs ...
    • Professional baking 

      Gisslen, Wayne (John Wiley & Sons, Inc., 2017)
      This book is the latest release of the market leading title for the baking course. Focused on both understanding and performing, its goal is to provide students and working chefs with a solid theoretical and practical ...
    • Professional baking 

      Gisslen, Wayne (Wiley, 2013)
      "Gisslen's 6th edition of Professional Baking continues to educate hundreds of thousands of readers with clear, detailed instructions in the theory and techniques necessary to meet the demands of the professional kitchen. ...
    • Professional cooking 

      Gisslen, Wayne (John Wiley & Sons, Inc., 2011)
      This book includes videos that will help further illustrate the correct techniques in the kitchen. On top of that there are over 100 new recipes, some with particular emphasis on international cooking.
    • Professional management of housekeeping operations 

      Jones, Thomas J. A. (John Wiley & Sons, Inc., 2008)
      This book is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, ...
    • Purchasing : selection and procurement for the hospitality industry 

      Feinstein, Andrew Hale; Stefanelli, John M. (John Wiley & Sons, Inc., 2012)
      "Hospitality professionals will find that this eighth edition balances purchasing activities with product and information from a management perspective. Each chapter has been revised so that the most current concepts ...
    • Purchasing : selection and procurement for the hospitality industry 

      Feinstein, Andrew Hale; Stefanelli, John M. (John Wiley & Sons, Inc., 2008)
      The 7th edition of this classic book features: In-depth coverage throughout of the latest purchasing technology applications The most current standards and trends in all areas of purchasing: food, furniture, fixtures, and ...
    • Purchasing : selection and procurement for the hospitality industry 

      Feinstein, Andrew Hale; Hertzman, Jean; Stefanelli, John M. (John Wiley & Sons, Inc., 2017)
      This book is a learning-centered text that includes several pedagogical enhancements to help the student quickly acquire and retain important information. It is written for those who will be involved with some phase of ...
    • Resort of 10 luxury brands 

      Li, Mandy (edit) (Design Media Publishing Limited, 2013)
      This book collects the high-end luxury Alila resorts in the Asia Pacific region; the romantic Banyan Tree resorts with Asian flavor; the leading luxury Shangri-La resorts in the Asian Pacific; the St. Regis resorts, which ...
    • Resorts : management and operation 

      Mill, Robert Christie (John Wiley & Sons, Inc., 2008)
      This book covers both new trends, like the increasing popularity of timeshares and cruise ships, and tried-and-true businesses like ski areas, golf resorts, spas, and casinos. The book provides a comprehensive look at how ...
    • Revenue management for the hospitality industry 

      Hayes, David K.; Miller, Allisha A. (Wiley, 2011)
      This is the first book that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue ...
    • Supervision in the hospitality industry 

      Walker, John R.; Miller, Jack E. (Wiley, 2017)
      This book focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of ...
    • Supervision in the hospitality industry : applied human resources 

      Miller, Jack E.; Walker, John R.; Drummond, Karen E. (John Wiley & Sons, Inc., 2007)
      This book provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations ...
    • Supervision in the hospitality industry : leading human resources 

      Walker, John R.; Miller, Jack E. (John Wiley & Sons, Inc., 2010)
      This book is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about ...
    • Textbook of hotel housekeeping management and operations 

      Andrews, Sudhir (Tata McGraw-Hill, 2008)