After–sales service of engineering industrial assets : a reference framework for warranty management

dc.contributor.author	Díaz, Vicente González-Prida
dc.contributor.author	Márquez, Adolfo Crespo
dc.date.issued	2014
dc.identifier.isbn	978-3-319-03710-3
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/7490
dc.description	xxii, 318 p. : ill.
dc.description.abstract	This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.
dc.language.iso	en
dc.publisher	Springer
dc.relation.ispartofseries	After-sales Service of Engineering Industrial Assets
dc.subject	Selling
dc.subject.other	After–sales service
dc.subject.other	Industrial assets
dc.subject.other	Warranty management
dc.title	After–sales service of engineering industrial assets : a reference framework for warranty management
dc.type	Book