Customer relationship management (crm) in small and medium tourism enterprises : a dynamic capabilities perspective

dc.contributor.author	Ngo, Vu Minh
dc.contributor.author	Pavelkova, Drahomira
dc.contributor.author	Phan, Quyen Phu Thi
dc.contributor.author	Nguyen, Ninh Van
dc.date.issued	2018
dc.identifier.issn	1330-7533
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/7156
dc.description	Pp. 63 - 86
dc.language.iso	en
dc.publisher	University of Rijeka; Faculty of Tourism and Hospitality Management
dc.source.uri	Tourism and Hospitality Management. Volume 24, No. 1
dc.subject	Customer Relationship Management (CRM)
dc.subject	Tourism industry
dc.subject	Dynamic capabilities (DC)
dc.subject.other	Small and Medium Enterprises (SMEs)
dc.subject.other	Competitive advantages
dc.subject.other	Financial performance
dc.title	Customer relationship management (crm) in small and medium tourism enterprises : a dynamic capabilities perspective
dc.type	Research articles