Customer relationship management (crm) in small and medium tourism enterprises : a dynamic capabilities perspective
Author:
Ngo, Vu Minh; Pavelkova, Drahomira; Phan, Quyen Phu Thi; Nguyen, Ninh Van
Date:
2018
Publisher:
University of Rijeka; Faculty of Tourism and Hospitality Management
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Filename: Customer relationship management (crm) in small and medium tourism enterprises _ a dynamic capabilities perspective.pdf