Service management : the new paradigm in retailing

dc.contributor.author	Kandampully, Jay
dc.date.issued	2012
dc.identifier.isbn	978-1-4614-1554-1
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/3718
dc.description	xxxii, 315 p. : ill.
dc.description.abstract	Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing.
dc.language.iso	en
dc.publisher	Spinger
dc.subject	Retailing
dc.subject.other	Service management
dc.title	Service management : the new paradigm in retailing
dc.type	Book