Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants

dc.contributor.author	Lee, Seoki
dc.contributor.author	Heo, Cindy Yoonjoung
dc.date.accessioned	2024-06-04T07:59:29Z
dc.date.available	2024-06-04T07:59:29Z
dc.date.issued	2009
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/15299
dc.description	International Journal of Hospitality Management 28 (2009) 635–637	vi
dc.description.abstract	This study, by performing a path regression analysis, examines a mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants. Further, the study differentiates positive and negative CSR activities in the analysis. Findings suggest that the customer satisfaction does not play a role of amediator between the two factors for both hotels and restaurants.	vi
dc.language.iso	en	vi
dc.publisher	Elservier	vi
dc.subject	CSR,Positivity effect,Negativity effect,Customer satisfaction,Mediating effect	vi
dc.title	Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants	vi
dc.type	Article	vi