| dc.description.abstract | The global tourism industry has already suffered an enormous loss due to COVID-19 (Coronavirus Disease 2019)
in 2020. Crisis management, including disaster management and risk management, has been becoming a hot
topic for organisations in the hospitality and tourism industry. This study aims to investigate relevant research
domains in the hospitality and tourism industry context. To understand how crisis management practices have
been adopted in the industry, the authors reviewed 512 articles including 79 papers on COVID-19, spanning 36
years, between 1985 and 2020. The findings showed that the research focus of crisis management, crisis impact
and recovery, as well as risk management, risk perception and disaster management dominated mainstream crisis
management research. Look back the past decade (2010 to present), health-related crisis (including COVID-19),
social media, political disturbances and terrorism themes are the biggest trends. This paper proposed a new
conceptual framework for future research agenda of crisis management in the hospitality and tourism industry.
Besides, ten possible further research areas were also suggested in a TCM (theory-context-method) model: the
theories of crisis prevention and preparedness, risk communication, crisis management education and training,
risk assessment, and crisis events in the contexts of COVID-19, data privacy in hospitality and tourism, politicalrelated
crisis events, digital media, and alternative analytical methods and approaches. In addition, specific
research questions in these future research areas were also presented in this paper. | vi |
