Quản trị Khách sạn: Recent submissions
Now showing items 36-40 of 133
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Exploring the key components of a contemporary hospitality servicescape: Architecture, theology and community
(The Authors, 2020)This article aims to contribute to the theoretical understanding of the hospitality servicescape. Through this analysis this article makes recommendations to managers on how they can set about creating a genuine sense ... -
Measuring language usage in hospitality situations
(The Authors, 2020)In this study, language usage in hospitality situations is measured. To this end, a corpus of utterances taken from a Colombian Spanish novel is quantitatively analysed. As a starting point of the analysis, it is ... -
Recruiting for luxury: Case studies of luxury hotel brands and their co-operative activities for recruiting
(The Authors, 2021)This article shows success criteria for joint HR projects of hotel companies and universities for recruiting and retention management. Influenced by demographic developments and a changed preference system, employer ... -
The career paths of general managers in Dubai’s luxury hotel sector
(The Authors, 2021)This study aims to identify the career paths of general managers (GMs) of five-star hotels in Dubai through 20 face-to-face interviews. GMs see themselves as leaders and role models for their staff. Most participants have ... -
Luxury hospitality — Is this the time to rethink the ethical stance?
(The Authors, 2021)The term “luxury” — and thus “luxury hospitality” — has positive connotations for many; however, the demand of trying to meet the needs and wants of others is questionable. This article discusses the nature of luxuryalong ...