Quản trị Khách sạn: Recent submissions
Now showing items 11-15 of 133
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Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally
(Elservier, 2017)A reliable and secure Internet connection may represent the only viable solution for international travelers to complete communication tasks in hotels (e.g., talking with loved ones at home, engaging in work-related ... -
Cooperation and competition between online travel agencies and hotels
(Elservier, 2019)With the advent of O2O (online to offline) mode, Online Travel Agency (OTA) websites help to introduce new customers to hotels. However, since OTAs charge a hefty commission, hotel managers hope returning customers can ... -
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience
(Elservier, 2017)This study investigates the collective influences of cultural, hotel, and reviewer characteristics on online ratings in the hotel sector. Based on over 243,000 TripAdvisor reviews for hotels in 24 US cities, we empirically ... -
Nonverbal communication in hotels as a medium of experience co-creation
(Elservier, 2021)Although the Service-Dominant Logic literature hinted on the importance of nonverbal language for value cocreation, nonverbal communication as an experience co-creation component has not been explicitly addressed in either ... -
Towards a lifestyle experience: A phenomenological conceptualization and scale development in the hotel context
(Elservier, 2021)The topic of lifestyle has attracted interest both in service providers and marketing researchers. To better un derstand lifestyle experience, study 1 adopts a phenomenological approach to conceptualize lifestyle experience ...