Browsing Quản trị Khách sạn by Subject "attributes, hospitality industry, markets, staff service quality, value"
Now showing items 1-1 of 1
-
Determinants of customer satisfaction in a high-contact service environment: a study of selected hotels in Abakaliki metropolis, Nigeria
(The Authors, 2022)This article explores the factors that lead to customer satisfaction, with a particular interest in the hospitality industry of Abakaliki, Ebonyi State, Nigeria. In a high-contact service industry such as hospitality, ...