The practical guide to achieving customer satisfaction in events and hotels

dc.contributor.author	Berners, Philip
dc.contributor.author	Martin, Adrian
dc.date.issued	2023
dc.identifier.isbn	978-1-003-15460-0
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/13351
dc.description.abstract	"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries" Provided by publisher.
dc.format	xiii, 179 p. : ill.
dc.language.iso	en
dc.publisher	Routledge
dc.subject	Hospitality industry
dc.subject	Hotel management
dc.subject	Special events
dc.subject	Customer services
dc.subject	Management
dc.title	The practical guide to achieving customer satisfaction in events and hotels
dc.type	Book