Guest service in the hospitality industry

dc.contributor.author	Bagdan, Paul
dc.date.issued	2019
dc.identifier.isbn	978-1-7924-0073-5
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/12991
dc.description.abstract	The hospitality industry is a service industry that requires a unique blend of procedure, technique, and skill combined with the human element that is key to delivering quality guest service. It is both a science and an art. With a general approach incorporating insights from all areas of hospitality, Guest Service in the Hospitality Industry, 2nd edition explores the intricacies of quality guest service with proven concepts in the industry.
dc.format	xix, 370 p. : ill.
dc.language.iso	en
dc.publisher	Kendall Hunt Publishing Company
dc.subject	Hospitality industry
dc.subject	Customer services
dc.title	Guest service in the hospitality industry
dc.type	Book
dc.description.version	2nd edition