Browsing by Subject "Customer services"
Now showing items 1-20 of 24
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50 activities for achieving excellent customer service
(HRD Press, 2003)Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank ... -
A guide to customer service skills for the service desk professional
(Cengage Learning, 2015)The definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each ... -
Bank 3.0 : why banking is no longer somewhere you go, but something you do
(John Wiley & Sons Australia, Ltd, 2013)This book brings the story up to date with the latest trends redefining financial services and payments from the global scramble for dominance of the mobile wallet and the expectations created by tablet computing to the ... -
Behavioral finance for personal banking : from the art of advice to the science of advice
(Wiley, 2018)This book provides a complete framework for wealth management tailored to the unique needs of each client. Merging behavioral finance with private banking, this framework helps you gain a greater understanding of your ... -
Customer service : a practical approach
(Pearson, 2013)This book goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and ... -
Customer service : career success through customer loyalty
(Pearson, 2014)This book provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service ... -
Customer service : skills for success
(McGraw-Hill, 2015)This book addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest ... -
Effective customer care
(Kogan Page, 2010)You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve ... -
Guest service in the hospitality industry
(Kendall Hunt Publishing Company, 2019)The hospitality industry is a service industry that requires a unique blend of procedure, technique, and skill combined with the human element that is key to delivering quality guest service. It is both a science and an ... -
Guest service in the hospitality industry
(Wiley, 2013)"This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts ... -
How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
(Palgrave Macmillan, 2017)This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to the right place and ... -
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
(Cengage Learning, 2012)This book fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest ... -
Managing the guest experience in hospitality
(Delmar/Thomson Learning, 2000)This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent ... -
Medical office management : developing and managing systems with high quality customer service
(Springer, 2016)The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service ... -
Service-dominant logic : premises, perspectives, possibilities
(Cambridge University Press, 2014)Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, ... -
Services marketing : integrating customer focus across the firm
(McGraw-Hill, 2018)This book introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining ... -
Services marketing : managing the service value chain
(Pearson, 2006)Providing an overview of key concepts in the field of marketing, this text considers the subject in the context of the service industry, exploring the theories, structures and practices which can be used to ensure the best ... -
Services marketing : people, technology, strategy
(World Scientific Publishing Co. Inc., 2016)Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic ...
