Competency needs among managers from Spanish hotels and restaurants and their training demands
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Date
2003
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Publisher
Elservier
Abstract
This study aims to: (1) identify managerial competency needs in the Spanish hospitality
industry, (2) to differentiate present and future training demands requested by managers, and
(3) to identify the relationship between managerial competency needs and training demands.
The sample was made up of 80 Spanish hotel and restaurant managers.
Results show technical managerial competency needs mainly in computing, languages, and
economic–financial management. Generic managerial competency needs appear mostly in job
performance efficacy and self-control and social relationships. All training demands refer to
technical issues, while none refer to generic managerial competencies. Moreover, these
competency needs do not lead managers to demand training in order to meet them.
Implications and limitations of the study and directions for future research are discussed.
Description
Hospitality Management 22 (2003) 281–295
Keywords
Competency needs; Training; Managers; Hospitality industry