Impact of hotel-restaurant image and quality ofphysical-environment, service, and food on satisfaction and intention
| dc.contributor.author | Han, IntentionHeesup | |
| dc.contributor.author | Hyun, Sunghyup Sean | |
| dc.date.accessioned | 2024-05-17T08:31:54Z | |
| dc.date.available | 2024-05-17T08:31:54Z | |
| dc.date.issued | 2017 | |
| dc.description | International Journal of Hospitality Management 63 (2017) 82–92 | vi |
| dc.description.abstract | tThis study developed a theoretical framework in which overall image, image congruence, and quality ofphysical environment, service, and food affect guests’ satisfaction and intentions to revisit a luxury hotelrestaurant and visit other restaurants of the same hotel by considering the influence of conspicuousnessas a moderator. The measurement model assessment revealed that all items included an acceptable levelof measurement quality. Results of the structural analysis indicated that the research variables werein general significantly associated; quality dimensions and satisfaction had a mediating role; and theimpact of satisfaction and overall image on decision formation was greater than that of other variables.Moreover, the structural invariance model assessment indicated that conspicuousness acted as a signif-icant moderator. Overall, our proposed theoretical framework was found to include a sufficient powerin predicting patrons’ intentions for luxury hotel restaurant products. Using this quantitative approach,our research objectives were wholly achieved. | vi |
| dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/15271 | |
| dc.language.iso | en | vi |
| dc.publisher | Elservier | vi |
| dc.subject | Luxury hotel restaurant; Physical environment quality; Service quality; Food quality; Customer satisfaction; Intentionsa | vi |
| dc.title | Impact of hotel-restaurant image and quality ofphysical-environment, service, and food on satisfaction and intention | vi |
| dc.type | Article | vi |
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