Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
| dc.contributor.author | Tajeddini, Kayhan | |
| dc.contributor.author | Gamage, Thilini Chathurika | |
| dc.contributor.author | Tajdini, Javad | |
| dc.contributor.author | Hameed, Waseem Ul | |
| dc.contributor.author | Tajeddini, Omid | |
| dc.date.accessioned | 2024-11-18T03:56:11Z | |
| dc.date.available | 2024-11-18T03:56:11Z | |
| dc.date.issued | 2024 | |
| dc.description | International Journal of Hospitality Management 119 (2024) 103730 | vi |
| dc.description.abstract | Although the entrepreneurship strategy is demonstrated by evidence as a path to enhance the performance of service firms, the question of how it happens has yet to be adequately studied in the tourism and hospitality (T&H) realm. More specifically, how an entrepreneurial strategy enables a T&H firm to enhance its performance through service innovation exploration-exploitation ambidexterity has created a strategic dilemma in extant T&H literature. Constructed on the dynamic capabilities view and organizational ambidexterity theory, our paper addresses this dilemma using data from a drop-and-collect survey of 303 T&H firms in Japan. The findings reveal that entrepreneurial strategy fosters service innovation exploitation and service innovation exploration within T&H firms. In contrast, service innovation exploitation helps T&H firms design unique service offerings, yielding a sustained competitive advantage and superior corporate performance in the long run. Further, the availability of slack resources within T&H firms fosters service innovation exploration and service innovation exploitation | vi |
| dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/15914 | |
| dc.language.iso | en | vi |
| dc.publisher | Elservier | vi |
| dc.subject | Food waste,Chef,Environmental awareness,Sustainable behaviour,HabitsEntrepreneurial strategy,service innovation ambidexterity,service design,service innovation exploration,service innovation exploitation,sustained competitive advantage | vi |
| dc.title | Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry | vi |
| dc.type | Article | vi |
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