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dc.contributor.authorLusch, Robert F.
dc.contributor.authorVargo, Stephen L.
dc.date.issued2014
dc.identifier.isbn978-0-521-19567-6
dc.identifier.urihttps://thuvienso.hoasen.edu.vn/handle/123456789/9299
dc.description304 p. : ill.
dc.description.abstractNow, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.
dc.language.isoen
dc.publisherCambridge University Press
dc.subjectCustomer relations
dc.subject.otherCustomer services
dc.subject.otherService industries
dc.subject.otherPhilsophy
dc.titleService-dominant logic : premises, perspectives, possibilities
dc.typeBook


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