Accommodation services

dc.contributor.author	O'Shannessy, Vivienne
dc.contributor.author	Haby, Sheryl
dc.contributor.author	Richmond, Pania
dc.date.issued	2001
dc.identifier.isbn	1-74009-558-8
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/8917
dc.description.abstract	Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues.
dc.format	viii, 419 p. : ill.
dc.language.iso	en
dc.publisher	Pearson
dc.subject	Hotel management
dc.title	Accommodation services
dc.type	Book