Accommodation services
| dc.contributor.author | O'Shannessy, Vivienne | |
| dc.contributor.author | Haby, Sheryl | |
| dc.contributor.author | Richmond, Pania | |
| dc.date.issued | 2001 | |
| dc.identifier.isbn | 1-74009-558-8 | |
| dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/8917 | |
| dc.description.abstract | Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues. | |
| dc.format | viii, 419 p. : ill. | |
| dc.language.iso | en | |
| dc.publisher | Pearson | |
| dc.subject | Hotel management | |
| dc.title | Accommodation services | |
| dc.type | Book |