Bộ môn Quản trị khách sạn & nhà hàng: Tài liệu gửi gần đây
Đang hiển thị mục 11-15 trong tổng 61
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Tiêu chuẩn nghề du lịch Việt Nam - Phục vụ nhà hàng
(Tổng cục Du lịch Việt Nam, 2015) -
Your customers' perception of quality : what it means to your bottom line and how to control it
(CRC Press, 2011)Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control ... -
Human resources management in the hospitality industry
(Wiley, 2016)"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always ... -
Human resources management in the hospitality industry
(Wiley, 2009)This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation ... -
Supervision in the hospitality industry : leading human resources
(John Wiley & Sons, Inc., 2010)This book is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about ...
