Duyệt Bộ môn Quản trị khách sạn & nhà hàng theo Chủ đề "Consumers"
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Your customers' perception of quality : what it means to your bottom line and how to control it
(CRC Press, 2011)Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control ...
