Duyệt Bộ môn Quản trị khách sạn & nhà hàng theo Tác giả "Fantina, Robert"
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Your customers' perception of quality : what it means to your bottom line and how to control it
Kureemun, Baboo; Fantina, Robert (CRC Press, 2011)Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control ...