Bộ môn Lữ hành & dịch vụ du lịch: Recent submissions

Now showing items 51-55 of 101

    • Service quality in leisure and tourism 

      Williams, Christine; Buswell, John (CABI Publishing, 2003)
      The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high ...

    • The management of tourism 

      Pender, Lesley (editor); Sharpley, Richard (editor) (SAGE Publications, 2005)
      This book considers and applies management concepts, philosophies and practices to the business of tourism. The book goes beyond a conceptual discussion of tourism, to cover management perspectives both in operational and ...

    • Practical research methods : a user-friendly guide to mastering research techniques and projects 

      Dawson, Catherine (How To Books Ltd, 2002)
      This practical, down-to-earth guide is written for those new to research and it assumes no prior knowledge of the subject. The author has worked as a researcher since the mid 1980s and has written and taught courses on ...

    • Vietnam tourism occupational standards : on-site tour guiding 

      Vietnam National Administration of Tourism ([S.l.], 2015)

    • Tourism management 

      Page, Stephen J. (Routledge, 2019)
      This 6th edition has been revised and updated to include: new content on: sports, festivals and event tourism including the impact of the Olympic Games, social media impacts on tourism and the growth of medical tourism; ...