How to make the work-family balance a reality among frontline hotel employees? The effect of family supportive supervisor behaviors

Abstract

This study explored strategies that can effectively support frontline hospitality employees in making work-family balance (WFB) a reality. Building on the conservation of resources theory, we empirically demonstrated the significance that family supportive supervisor behaviors (FSSB) exhibits in enhancing WFB among frontline hospitality employees. Consequently, this improvement in WFB positively impacts both family performance and service performance. Moreover, our findings provided confirmation that family centrality enhances both the direct influence that FSSB exhibits on WFB and its indirect influence on employee outcomes related to family and service.