The implications of industry 4.0 for the tourism sector: A systematic literature review
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Date
2024
Journal Title
Journal ISSN
Volume Title
Publisher
Elservier
Abstract
The tourism sector is presently facing new challenges resulting from the increasing digitalization
of society. Boosted by industry 4.0, new tourism dynamics are emerging. Nonetheless, the real
significance of this revolutionary trend and its implications still lack further development. Aiming
to assess the state-of-the-art about the digital transformation on the tourism sector, triggered by
the 4.0 paradigm, the present study followed a systematic literature review approach, adopting
the PRISMA protocol guidelines. A total of 44 manuscripts were considered relevant for analysis.
The findings illustrate that the 4.0 paradigm is being embraced from three main perspectives: the
visitor-technology interaction and its influence on decision-making, the digital competencies in
tourism students, and the technology penetration in different sub-sectors of the supply chain.
However, studies conceptualizing the 4.0 paradigm in the tourism sector are lacking, beyond
empirical research on areas such as digital skills, pros and cons of industry 4.0 technologies, and
spatial consequences.
Description
Heliyon 10 (2024) e31590
Keywords
Digitalization,Fourth industrial revolution,Industry 4.0,Tourism 4.0,Systematic literature review