Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach

dc.contributor.author	Orea-Giner, Alicia
dc.contributor.author	Fuentes-Moraleda, Laura
dc.contributor.author	Villac´e-Molinero, Teresa
dc.contributor.author	Munoz-Mazon, Ana
dc.contributor.author	Calero-Sanz, Jorge
dc.date.accessioned	2024-09-23T07:11:41Z
dc.date.available	2024-09-23T07:11:41Z
dc.date.issued	2022
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/15778
dc.description	Tourism Management 93 (2022) 104586	vi
dc.description.abstract	This research explores the relationship between customers’ emotions and sentiments generated by the interaction with robots in hotels and the potential effect on the hotel’s rating. To this end, text mining techniques are applied to TripAdvisor reviews by using Python 3.9.4. The results indicate a relationship between the emotions and sentiments detected in the reviews, the robots’ functional typologies and traveller categories. The originality of this research is mainly found in the quantification of the relationship between robot functionality, traveller type and rating given to the hotel considering the emotions and sentiments that emerge from the functional dimension of robots implemented in hotels.	vi
dc.language.iso	en	vi
dc.publisher	Elservier	vi
dc.subject	Human-robot interaction,Sentiment analysis,Robots functionality,Traveller,TripAdvisor rating,Text mining	vi
dc.title	Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach	vi
dc.type	Article	vi