Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally
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Date
2017
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Elservier
Abstract
A reliable and secure Internet connection may represent the only viable solution for international
travelers to complete communication tasks in hotels (e.g., talking with loved ones at home, engaging in
work-related activities, accessing restricted resources). Yet, the current cyber-environment accessible by
connecting a mobile device to the Internet is characterized by a certain degree of risk, to which consumers generally respond via coping mechanisms. Based on data from a sample of 1017 American consumers who traveled internationally, this study validated a conceptual model that explains consumers' intentions to cope with the risk of connecting their mobile devices to hotel networks in order to access the Internet. The study recognizes consumers’ risk-benefit calculative mechanisms that influence
coping intentions, and the roles of knowledge, habit, and convenience orientation in influencing the
benefit-risk dyad.
Description
Tourism Management 61 (2017) 380e393
Keywords
Risk,Benefits,Coping intentions,Mobile commerce,Hotels