dc.contributor.author | Yang, Jaewan | |
dc.contributor.author | Kim, Youngsang | |
dc.contributor.author | Kim, Peter B. | |
dc.date.accessioned | 2024-09-18T03:40:05Z | |
dc.date.available | 2024-09-18T03:40:05Z | |
dc.date.issued | 2021 | |
dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/15754 | |
dc.description | Tourism Management 87 (2021) 104385 | vi |
dc.description.abstract | In this study, we examine how the high-performance work system (HPWS) can be used to promote positive
employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we
suggest that the collective organizational citizenship behavior (OCB) of employees links the HPWS to organi
zational service performance, and a stronger procedural-justice climate of a hotel strengthens the relationship
between the HPWS and the collective OCB. Using multi-source data drawn from 5290 employees across 180
independent franchise hotels in North America and customer feedback on each surveyed hotel, we found that the
collective OCB mediates the relationship between the HPWS and organizational service performance, and when
hotels have a stronger procedural-justice climate, the mediating effect is more salient. The implications of these
findings for tourism researchers and practitioners are discussed. | vi |
dc.language.iso | en | vi |
dc.publisher | Elservier | vi |
dc.subject | High-performance work system (HPWS),Collective organizational citizenship behavior,(OCB),Organizational service performance,Procedural-justice climate,Hotels | vi |
dc.title | Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes | vi |
dc.type | Article | vi |