The effect of employees’ behaviour on organisational competitiveness in hospitality

dc.contributor.author	Simbine, Belmiro D.
dc.contributor.author	Tukamushaba, Eddy K.
dc.date.accessioned	2024-06-21T07:16:12Z
dc.date.available	2024-06-21T07:16:12Z
dc.date.issued	2020
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/15379
dc.description	Research in Hospitality Management 2020, 10(1): 43–49	vi
dc.description.abstract	The purpose of this research was to establish the effect of employee behaviour on organisational competitiveness in the hospitality industry. A sample of 51 employees took part in the study. Results show that employee attitude and perceptions towards various aspects of hotel operation are key antecedents that shape employee behaviour. It was established that employee behaviour has a direct effect on organisational competitiveness. For future improvements, it is recommended that managers within the hospitality establishments make conscious efforts to involve employees in operational decision-making, communicate ideas in a way that is easy to understand, and lastly the salaries of employees should be adjusted periodically following key inflation factors such as the prices of essential commodities.	vi
dc.language.iso	en	vi
dc.publisher	The Authors	vi
dc.subject	employee attitude, employee behaviour, employee perception, organisational competitiveness	vi
dc.title	The effect of employees’ behaviour on organisational competitiveness in hospitality	vi
dc.type	Article	vi