dc.contributor.author | Nair, Girish K | |
dc.contributor.author | Hameed, Shaheema | |
dc.contributor.author | Prasad, Swati | |
dc.date.accessioned | 2024-06-18T07:48:51Z | |
dc.date.available | 2024-06-18T07:48:51Z | |
dc.date.issued | 2021 | |
dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/15360 | |
dc.description | Research in Hospitality Management 2021, 11(3): 199–203 | vi |
dc.description.abstract | This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian
hotel industry by qualitatively analysing inputs from the human resources department, general management and
top management of five-star hotels across India. In doing so, it advances knowledge on the impact of the COVID-19
situation in the domains of human resources (HR), strategy and business operations in the hospitality industry. The
study analyses qualitative data collected through online interviews with 17 top-level managers of five-star hotels spread
across India. Content analysis is done and the key findings with practical implications have been highlighted. This initial
study on the hotel industry in India uncovers how the hoteliers are currently dealing with the pandemic across the
country. Findings show that there is a massive negative impact on the Indian hotel industry, in terms of the revenue
per available room (RevPAR) and occupancy rates. However, the study also highlights how hoteliers look forward
to a phased re-opening of hotels with an increased focus on safety and hygiene after the COVID-19 crisis. The study
provides a significant contribution to academic practitioners, hoteliers, and policymakers by examining the future plans
in areas of hotels’ HR, strategy and business plans. | vi |
dc.language.iso | en | vi |
dc.publisher | The Authors | vi |
dc.subject | business strategy, hospitality, hotels, re-opening | vi |
dc.title | Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry | vi |
dc.type | Article | vi |